Refund and Returns Policy

Last Updated: [03-apr-2026]

At Magiaura, we take pride in delivering high-quality jewelry. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is damaged, defective, or incorrect upon delivery
• Return request is made within [3–7 days] of receiving the product
• The item is unused, unworn, and in original packaging
• All tags, certificates (if any), and invoices are intact

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized jewelry
• Earrings (for hygiene reasons, unless defective)
• Items purchased during clearance or sale (unless damaged)

3. Return Process

To initiate a return:

1. Email us at contact@magiaura.in
2. Provide:
   • Order number
   • Reason for return
   • Clear images or video of the product
3. Our team will review your request within 2–3 business days
4. If approved, return instructions will be shared

4. Refund Policy

• Refunds are processed only after the returned item is received and inspected
• Approved refunds will be issued to the original payment method
• Refund processing time: 5–10 business days

5. Replacement Policy

• If you receive a damaged or incorrect product, we offer a replacement at no extra cost
• Replacement will be shipped after verification

6. Return Shipping

• If the return is due to our error (damaged/incorrect item), we will bear the shipping cost
• For other approved returns, customers may be required to pay return shipping charges

7. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order
• Once shipped, orders cannot be canceled

8. Important Notes

• Slight variations in color or design due to photography or screen settings are not considered defects
• We reserve the right to reject returns that do not meet our policy conditions

9. Contact Us

For any return or refund queries:

• Email: contact@magiaura.in
• Phone: +91 9932013923